Policy

Welcome to Queen Chauffeur, where luxury and professionalism meet. We are committed to providing our clients with a superior chauffeur experience. Please take a moment to review our policies to ensure a seamless and enjoyable journey.

1. Booking and Reservations:

1.1 Reservation Confirmation: All bookings are subject to confirmation. You will receive a confirmation email or text once your reservation is finalized.

1.2 Cancellation Policy: Cancellations made within 24 hours of the scheduled service will incur a fee. Please refer to our cancellation policy for details.

2. Chauffeurs:

2.1 Professionalism: Our chauffeurs are trained professionals committed to delivering the highest standards of service. They are knowledgeable, courteous, and dedicated to ensuring your safety and comfort.

2.2 Uniforms and Appearance: Our chauffeurs will be dressed in a professional manner and maintain a neat appearance. If you have specific preferences, please inform us in advance.

3. Vehicles:

3.1 Vehicle Selection: Queen Chauffeur offers a fleet of luxury vehicles. While we make every effort to provide the selected vehicle, we reserve the right to upgrade or replace it with a similar or superior model if necessary.

3.2 Vehicle Cleanliness: All vehicles are regularly inspected and maintained for cleanliness and safety. If you find any issues during your journey, please inform us immediately.

4. Payments:

4.1 Payment Methods: We accept various payment methods, including credit cards and electronic transfers. Payment details are securely handled, and your privacy is of utmost importance to us.

4.2 Billing Disputes: In the event of any billing disputes, please contact our customer service within 7 days of the service date. We will promptly investigate and resolve the issue.

5. Privacy and Confidentiality:

5.1 Personal Information: Your privacy is important to us. We collect and handle personal information in accordance with our privacy policy. We do not share your information with third parties without your consent.

5.2 Confidentiality: Any confidential information shared during the course of the journey will be treated with the utmost confidentiality and will not be disclosed to third parties.

6. Feedback and Complaints:

6.1 Feedback: We value your feedback and encourage you to share your experience. Your comments help us improve our services and ensure that we meet and exceed your expectations.

6.2 Complaints: If you have any complaints, please contact our customer service team as soon as possible. We are committed to resolving issues promptly and to your satisfaction.

7. Changes to Policies:

Queen Chauffeur reserves the right to update or modify these policies at any time. Please check our policy page regularly for the latest information.Thank you for choosing Queen Chauffeur. We look forward to providing you with a regal and unforgettable journey.